About Upad - The UK's largest online letting agent

The Upad Story

Almost half of UK private landlords don’t use letting agents and sometimes struggle to find the best tenants.

So we built a new type of lettings agency to help them. An agency that embraces self-managing landlords, and gives them the tools to do things better. Our customers work with us to let their properties quickly, to the right tenants. In return, we charge them fair prices.

Our landlords can let their properties to fully referenced tenants from just £99+vat. Our tenants only pay £50+vat. No renewal fees, no surprises.

Delivering a better service and keeping prices low took some new thinking. We asked landlords and tenants what they wanted, then started building.

First, we removed unnecessary expenses like fancy high street offices, the fleet of cars and annoying letters posted to every house in the neighbourhood. Then we made some basic changes like allowing our landlords to speak to tenants personally and arrange their own viewings. Sometimes our landlords even like to shoot their own photographs, which is fine by us.

We started thinking big. Letting agents charge high fees because they only let a few properties each month. But if we could let hundreds, or thousands we could keep fees down. So we launched Upad nationally, finding local specialists across the UK to help us deliver a great service.

We got serious about efficiency and spent three years studying every part of the letting process, like handling tenant enquiries or instructing photographers; and we designed better ways to complete them. Our unique operations system helps our team to complete tasks perfectly, the same way every time.

But customers don’t care about our systems; they care about service. We’re open seven days a week, and when we say we’ll do something we don’t forget. We do whatever it takes to give our customers an amazing experience. If we don’t deliver we give them their money back. No arguments.

And it’s working. Upad is growing quickly, largely by word-of-mouth. And given we let over 3,500 properties last year, we think our customers must be saying some pretty nice things about us. The feeling is mutual.

To learn more about our lettings services, click here and take a look at our three simple options.

We can’t wait to start working with you.

James E. Davis Upad Founder

Here are some awards we've won: