The Future of Online Lettings - How Upad works

The UK's largest online letting agent successfully helping over 15,000 landlords let their property


Create your advert using the online console

Your property is advertised on Rightmove and Zoopla within 24 hours

Tenant enquiries are sent to you directly

Show prospective tenants around your property

Choose your ideal tenant and instruct Upad to reference them or do the paperwork

Tenant moves in


Go to Rightmove or Zoopla to look for your next property


Browse 1000’s of properties and find your ideal home


Enquire about the property and receive the landlord’s details


Arrange a viewing with the landlord directly


Complete referencing and paperwork with Upad


Move into your new home

1Find the perfect tenant

Your property is advertised to over 10 million potential tenants

First you create your property advert using our simple form, then we will check it to make sure it’s as good as it can be. Once approved, your property will be advertised on Rightmove as well as Zoopla and Prime Location, giving you exposure to over 10 million tenants a month.

Your Account Manager is here to help

Once your advert is live, we’ll check in regularly to make sure everything is going smoothly. You can also call our ARLA-qualified team on 0333 240 1220, seven days a week. We’ll also send you all the information you need, such as the right questions to ask tenants and how to conduct the perfect viewing. You can also change any aspect of your property advert online at any time.

2Meet your future tenants

You show prospective tenants the property

When the enquiries come in via email and/or text message, you liaise directly with the prospective tenants to organise a viewing and show them around the property. Then you decide which tenants are right for you and your property.

3We check them out

Comprehensive tenant referencing

Once you’ve chosen your tenants, it's important as your online letting agent we help you by ensuring they can afford the property, check their credit history and get references from their employer and previous landlord.

4Get your tenants in

Our Tenant Sign Up Service takes care of the paperwork

Tenancy agreement We’ll provide a professional tenancy agreement drafted specifically for you. All parties will sign the agreement electronically using EchoSign before they move in.

Deposit collection and registration It is a legal requirement that landlords register their tenant’s deposit with one of the government approved schemes. We will do this on your behalf.

First month’s rent collection and standing order mandate We can also arrange for the collection of the first month's rent and set up the standing order payment for you going forward.

A professional inventory protects you and your property

A professional inventory sets out your expectations for your new tenants and ensures that you are protected in the instance of any disputes concerning damage or loss. Without the evidence of an inventory, any disputes will almost certainly be ruled in favour of the tenant. Find out more about our inventory service.

5Additional Benefits

Tenancy Compliance Service

With Upad’s new Tenancy Compliance Service you can easily serve legally required documents with proof of service to help you stay fully compliant. Have peace of mind knowing your tenants have been provided with the Energy Performance Certificate, Gas Safety Certificate, How to Rent Guide, Deposit Certificate and Prescribed Information in one combined document.

Landlord Club

As a Upad Landlord Club member, you get exclusive access to the following helplines and essential resources.

  • Free Legal and Universal Credit helplines
  • Rightmove Premium Listings
  • Premium Webinars and guides
  • Discounted NLA membership

6Landlord responsibilities

Gas safety certificate

An annual gas safety check ensures your gas boiler and appliances are up to standard and it’s required annually by law. We can arrange for this to be completed.

EPC (Energy Performance Certificate)

An EPC tells tenants how energy efficient your property is and what they can expect the energy bills to be. It is also a legal requirement.

Further information

Landlords switching from a high street agent can save £1000’s in tenancy set up fees, monthly commission and renewal fees. With Upad, you are in complete control of letting your property and rather than offer an inflexible and expensive package, you pick and choose the services you need from us. You will have full support from a personal Account Manager throughout the process as well as any other additional support you may need from our ARLA qualified team available from 8am to 8pm.

By advertising through Upad you are giving yourself the best chance of finding the perfect tenant for you and your property. We do the same as an agent would do by putting your property on the largest lettings portals where we know tenants go to look for their next rental: just at a fraction of the cost.

Yes, we successfully advertise properties across the UK.

Your property advert will appear on all the major letting sites including Rightmove, Zoopla and Prime Location. The advert will also appear on our own website as well as some relevant local property and local media sites.

You will receive an email and text alert when a tenant makes an enquiry about your property through one of the lettings portals, or by ringing our tenant line. If you do not wish to receive text alerts, simply opt out on your dashboard or call us on 0333 240 1220.

Firstly, make sure you know what kind of tenants you would like and make sure your advertising and your property appeals to that type of person. Ask the right questions to vet your enquiries and weed out any timewasters and then do the same at the viewings. Gut instinct is also important when choosing your tenant. Thorough referencing will ensure you’ve covered all bases.

Upad will approve your property in 1-2 hours during office hours. If you upload a property between 8pm-8am, it will be approved in the morning (the process is not automated and we have to sleep at some point!)

Yes, Upad help thousands of tenants find a new place to call home. Upad list all properties on their books for tenants to search and find their next home.

If you have any issues please contact the Upad customer support team on: 0333 240 1220 or via email on: [email protected]