Welcome to Upad.co.uk (this 'Website').
Upad Limited ('Upad'), registered in England and Wales with company number 06569680 whose registered office is 15 Linen House, 253 Kilburn Lane, London, W10 4BQ, owns and operates this Website. For the purposes of these Terms and Conditions 'We', 'Our' and 'Us' refer to Upad. Please review these Terms and Conditions carefully before using this Website.
By using or accessing this Website (whether as a guest or a registered user) you confirm your agreement to these Terms and Conditions. Your use of this Website is at all times subject to these Terms and Conditions (which form a legally binding contract between Upad and you) and all applicable laws. If you do not agree to these Terms and Conditions, do not use this Website.
These Terms and Conditions apply to the services available from www.upad.co.uk and any of its current or future sub-domains (the "Services"). We reserve the right to change these Terms and Conditions from time to time. Any such changes will be displayed on this Website. Your continued use of this Website following such changes will be deemed to be your acceptance of such amended Terms and Conditions. If you do not accept any such changes, you should stop using this Website.
When a tenant enquires about a property, We will automatically forward them the relevant landlord’s contact details. If the tenant gives their permission, We will forward their contact details to the landlord.
Property rights and use of material
All trade marks, copyright, database rights and other intellectual property rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code and any other information provided to you in the course of the receipt of any Services, are owned or licensed directly by Us. Without Our prior written permission, you may not copy, reproduce, reverse engineer, modify, create derivative works from, publish, transmit, distribute, or otherwise publicly display, or sell or transfer any material on this Website or the underlying software code or any other information provided to you in the course of the receipt of any Services, whether in whole or in part. However, a single copy of the contents of this Website may be downloaded, printed or copied for your personal non-commercial use.
If you breach any of these Terms and Conditions, your permission to use the materials on this Website and any other information provided to you in the course of the receipt of any Services, automatically ceases and you must immediately destroy any copies you have made.
When you give Us content, you grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers), licence to use, display, distribute and reproduce such content in whole or in part in any media, including via our Partners' Websites as set out below (We need these rights to host and display your content).
You warrant that all content (including, but not limited to, photographs) provided by you is accurate and does not infringe the rights of any third party and you shall indemnify us and keep us indemnified against any claim against Us by any third party in relation to any such infringement.
You may only use this Website in accordance with these Terms and Conditions and, in any event, only for lawful and proper purposes. It is your responsibility to comply with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Website.
In particular, you agree that you will not:
Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to:
where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.
Links to other websites
This Website may include links to other internet sites. We do not endorse any such websites and We are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remain solely at your own risk.
Limitation of Liability
Save as provided elsewhere in these Terms and Conditions, to the maximum extent permitted by law, We exclude all warranties, conditions or other terms, whether express or implied, whether by statute, case law, custom or otherwise in relation to this Website or any Services, including without limitation as to satisfactory quality, fitness for particular purpose, non-infringement, availability, compatibility, accuracy or completeness.
You acknowledge and agree that:
The material on this Website is only for information purposes and is provided on an "as is" and "as available" basis without representation or endorsement of any kind and is obtained at your own risk. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action. Neither Upad nor any participant in this Website and its Services provides professional advice of any kind and use of such advice or other information is solely at your own risk and without Our liability of any kind.
Upad will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Upad's control. Upad makes no warranty that this Website (or websites which are linked to this Website) is free from computer viruses or any other malicious or impairing computer program.
The material on this Website may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information on this Website up to date or liability for any failure to do so.
We have no control over, do not guarantee, and you will not hold Us responsible for:
You should not assume that the offer, sale, purchase, export or import of any item is valid and legal simply because it is listed on this Website.
You accept sole responsibility for the legality of your actions under laws applying to you in connection with your use of this Website and/or the receipt of any Services
Upad cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users' purported identities or the validity of the information which they provide to us or post on this Website.
While we will use our reasonable endeavours to maintain an uninterrupted service, we cannot guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our Services.
Save as provided elsewhere in these Terms and Conditions, to the maximum extent permitted by law, We (including Our affiliates, officers, directors, agents, subcontractors and employees) will not be liable to you in contract, tort (including negligence) or otherwise for any liabilities, damages or losses (whether direct, indirect, consequential, special or otherwise) incurred or suffered by you or any third party in connection with this Website, or in connection with the use, inability to use, or results of the use of this Website, any websites linked to it and any materials posted on it. We do not limit liability for fraudulent misrepresentation or death and personal injury arising from Our negligence.
Third party material and services
This Website contains material (including but not limited to advertisements) submitted and created by third parties. All third party material is published by Upad in good faith. Upad does not accept any responsibility for the accuracy of such material (nor is any warranty expressed or implied by publication) and Upad specifically disclaims and excludes all liability to any person (be they advertiser, reader or user) for any loss or damage of any nature whatsoever or however arising from any error, omission or inaccuracy in such material and Upad takes no responsibility for such material.
In the event that you purchase or obtain any goods or services from a third party then your acquisition of such goods or services will be in accordance with the third party's terms and conditions and Upad will have no liability to you in respect of the same.
You agree that Upad has not conferred by implication, or otherwise, any licence or right under any patent, trademark or copyright (except as expressly provided) of Upad or of any third party.
You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.
Additional terms for Landlords advertising properties on this Website
It is entirely your responsibility to make sure that all personal and property particulars held by Us are correct. We are not responsible for any mis-descriptions that have been provided by you.
If you are a landlord, you may not upload any corporate or other logo, image or brand identifier to your property description or include the same in any image you submit to Us. Similarly, you must not include your phone number, website address or email address to your property description.
Property descriptions must include a minimum of one useable photograph of the relevant property and a written description of no less than 100 words.
We will supply to each property portal on which We advertise your listing the maximum number of images allowed by each major portal and for all other portals We reserve the right to limit the amount of images but We will never supply less than five images (unless you send us fewer than five usable ones).
Landlords may not use tenant enquiries acquired via the Site to generate interest or further enquiries by any means or method for properties not listed on the Site by the landlord. Upad reserves the right in its absolute discretion to delist an offending landlord’s properties from the Site without offering a refund.
Landlord & Tenant disputes
Any dispute that arises between a landlord and tenant who have used Our service will be resolved solely by the landlord and tenant. We are not responsible and shall have no liability for any disagreements or disputes that may arise throughout a tenancy term.
In the case of deposits held under a tenancy deposit scheme, if We have collected the deposit on behalf of a landlord, We are deemed to have acted as ‘stakeholder’ so that in the event of any dispute, Upad will take only such reasonable and appropriate action as may be determined by the relevant dispute resolution service in relation to the dispute.
You accept sole responsibility for the legality of your actions under laws applying to you and your property and the legality of any items you list on this Website. In particular (but without limitation), save where Upad has expressly agreed to provide the same as part of any Services subscribed for and separately paid for by you, it is your responsibility to ensure that all of the following are adhered to in relation to your properties listed on the Website:
We reserve the right to reject, at our sole discretion, any property listing even if we have acknowledged receipt of payment and taken payment from you if you have asked or requested from potential tenants any money before signing a contract
Landlords’ HMO and Licensing Obligations
It is landlords’ obligation to ensure compliance at all times with the provisions of the Housing Act 2004 (the Act) (including any secondary legislation, orders or regulations made under it) related to the licensing of HMOs and the terms and conditions of any applicable licence granted pursuant to the Act. Landlords acknowledge and agree that Upad shall be under no obligation to comply with the Act notwithstanding that Upad may by virtue of its property management services be a ‘person having control’ over, or a ‘person managing’, an HMO within the meaning of section 263 of the Act. Further, landlords hereby indemnify and shall keep Upad fully and effectually indemnified against any non-compliance of the Act by them as landlords including as to any costs damages expenses fines and/or penalties suffered or incurred by Upad in connection with any such non-compliance.
Editing and deletions
If you wish to amend any details about your property or personal particulars please log into your online landlord console, using your username and password in the first instance; alternatively, you can email all amendments to [email protected] All amendments will be activated within 24 hours of processing your email request.
We reserve the right to remove property listings from this Website and other property sites fed from this Website if we have reasonable cause to believe the property is no longer available for rent. We will use reasonable endeavours to notify you by email prior to such removal.
If a user reports a mis-description in your property listing, we reserve the right to remove the relevant listing from this Website and to contact you to request confirmation that the advert is correct. Upon receipt of such confirmation, we will decide, at our sole discretion, whether to re-instate your advert. No refund will be payable to you where your advert is removed in accordance with this process.
If you wish to remove an advert this can be carried out by logging into your online landlord console, using your username and password in the first instance; alternatively, you can email the rental address to [email protected] and clearly stating within the email that the advert is to be removed. You may also call 0333 240 1220.
Once a property has been removed from this Website we are unable to advertise the property again unless payment has been received in full for a new term.
To ensure Our rental properties are showcased across the internet as fast as possible, you agree that We may use an automated feed system to send details of properties you list on this Website to Our carefully selected partners' websites ("Partners' Websites"). If you have any queries regarding Partners' Websites, please contact Us on 0333 240 1220 or at [email protected]
We do not guarantee that any property you list on this Website will be displayed on Partners' Websites and We are not be responsible for any technical problems relating to Partners' Websites. You acknowledge that your use of Partners' Websites will be subject to the terms and conditions set out on the relevant Partners' Website.
To the maximum extent permitted by law, We (including Our affiliates, officers, directors, agents and employees) will not be liable to you in contract, tort (including negligence) or otherwise for any liabilities, damages or losses (whether direct, indirect, consequential, special or otherwise) incurred or suffered by you or any third party in connection with Partners' Websites, or in connection with the use, inability to use, or results of the use of Partners' Websites, any websites linked to them and any materials posted on them. We do not limit liability for fraudulent misrepresentation or death and personal injury arising from Our negligence.
The only properties that We will distribute to property portals will be those advertised directly by landlords on the Website. We are not at liberty to advertise properties on behalf of other estate agents or lettings agencies and We may ask landlords for confirmation of ownership before We activate their property listing.
Additional terms for landlords who select any viewings, valuations, tenancy administration, rent collection and/or property management services apply.
In the event that you expressly request and Upad expressly agrees to provide you with Services which include tenancy administration, rent collection and/or property management, the following terms will apply.
You will pay us the applicable fee listed on this Website (as amended from time to time) at the time of your order of the relevant Services (plus any applicable taxes (including any value added tax). Fees are payable in GB pounds sterling using SagePay via this Website at such frequency as listed on this Website in respect of the relevant Services. We may choose to temporarily change the fees for Our Services for promotional events or new Services and such changes are effective during the period set out on the relevant page of this Website.
Fees are to be collected upfront by debit/credit card for Tenancy Administration, Valuations and Viewings. Upad reserves the right to charge tenants fees in respect of referencing at £75 (£62.50 + VAT) charged to the tenant per reference required (each tenant is referenced individually and if there is a guarantor involved as well they are also referenced and charged). Tenant Referencing fees are non refundable. Referencing is non refundable. All tenancy agreements will be drawn up using Upad's standard tenancy agreement and on the basis of the information supplied by the landlord. Upad does not hold any responsibly for any errors in the agreement due to faulty or missing information. As per 'landlord responsibilities' Upad accepts no responsibility for gas safety unless we are appointed to manage the property and in particular it is not our responsibility to ensure that a valid gas safety certificate is in place before initial occupation.
Upad will only carry out Rent Collection in addition to tenancy sign up.
Upad will only carry out property management services in conjunction with its rent collection services. Upad will carry out the management of the property on the basis of the information supplied by the landlord. Upad is not responsible for any errors or misrepresentations in the information provided by the landlord to a tenant.
Your property will be advertised until let for a maximum of 90 days from the listing date (Commercial properties will be advertised until let for a maximum of 180 days from the listing date) after which time We shall render an up front monthly charge of £72 per month until such time as you either pause your listing or advise us to stop advertising your property. In addition, where a property receives over 40 tenant enquiries within 90 days, we reserve the right to stop advertising the property immediately and without further notice; notwithstanding any other notice provisions in these terms. We will only carry out Rent Collection on behalf of landlords if this service is purchased with Our Tenancy Sign-Up service.
Upad may telephone or email you with offers of additional services which We offer. If you order additional services over the telephone, We will follow-up that telephone call with an email to confirm your wish to purchase those services and send you periodic invoices once We have started providing the services to you. If you indicate your wish to purchase services online via this Website, We will send you a confirmatory email and send you periodic invoices once We have starting providing the services to you.
You agree that We may at any time set off your payment to Upad for any additional services you purchase against monies collected from your tenants by Upad. These Terms and Conditions apply to any additional Services which you may order from Us.
We reserve the right to reject, at our sole discretion, any property listing even if we have acknowledged receipt of payment and taken payment from you.
Any discount code or gift voucher supplied to you by any of Our affiliates which may entitle you to purchase Our services at reduced cost must be used at the time of purchase and will not be accepted retrospectively.
Cancellation and refunds
When you buy Services (including any services bundles or packages) from Upad on a one-off basis, you have 14 days after the day Upad email you to confirm Upad accept your order to cancel the Services you have ordered from Upad. However, once Upad have completed the Services you cannot change your mind, even if the period is still running. If you cancel after Upad have started the Services, you must pay Upad for the services provided up until the time you tell Upad that you have changed your mind. Upad will refund any sums paid by you for Services not provided but Upad may deduct from that refund compensation for the net costs Upad will incur as a result of your ending the contract. Such costs will always include any third party costs incurred by Upad from the time We email you to confirm Upad accept your order together with our own administration costs connected with your order. Please note that Upad instruct our sub-contractors and agents immediately upon confirming that Upad accept your order and so Upad incur a liability to pay them at that time. Property marketing listings also go live on the Site immediately upon receipt of landlords’ instructions.
When you buy Services (including any services bundles or packages) from Upad on an on-ongoing basis, you may contact Upad to cancel the contract but it will not end until one calendar month after the day on which you contact Upad. Upad will refund any advance payment you have made for Services which will not be provided to you as long as Upad or Upad sub-contractors’ or agents’ performance of the Services has not started. If they have started, the refund provisions above shall apply.
If you wish to cancel the Services, please telephone 0333 240 1220 or email [email protected] immediately; as by not doing so, you acknowledge that you will lose your right of withdrawal from the contract once the service contract is fully performed.
If you are the landlord of a property in Scotland, you should note that your tenant may not be charged fees for our services and so you will be liable to pay Our fees (for example, in relation to tenant referencing) which might otherwise be payable by them under these Terms and Conditions.
Limitation of Liability for Services
We shall not be liable for any failure in, or delay in, performing the Services to the extent directly prevented or delayed by:
For the avoidance of doubt, We shall have no liability (including without limitation to you or to any of your tenants) in respect of gas certification, save to the extent expressly included in the relevant Services Description.
We do not limit liability for fraudulent misrepresentation or death and personal injury arising from Our negligence. We (including Our affiliates, officers, directors, agents, subcontractors and employees) will not be liable to you in contract, tort (including negligence) or otherwise for indirect or consequential loss incurred or suffered by you or any third party (including without limitation any of your tenants) in connection with the receipt of any Services. Subject to the forgoing, to the maximum extent permitted by law, Our (including Our affiliates, officers, directors, agents, subcontractors and employees) aggregate liability, whether in contract, tort (including negligence) or otherwise for any loss incurred or suffered by you or any third party (including without limitation any of your tenants) in connection with the receipt of any Services is limited to the amount of any Fees paid by you in respect of the relevant Services.
International Bank Accounts
Monies that are transferred to an international bank account will incur a fee of £25 (including VAT). This will be deducted from the amount to be transferred.
Upad Safe MailUpad SafeMail help protects you from fraud. If we feel there may be a risk, Upad SafeMail will hide real email addresses and check for any suspicious activity. This will not affect the service you receive from Upad.
Upad Essential PlusYou will be charged for Upad Essential plus when:
If We are instructed to collect the tenancy deposit monies and register them with one of the Government approved Tenancy Deposit Schemes; This instruction is irrevocable and cannot be amended. For the avoidance of doubt, should deposit monies have been received, We will refund such monies back to the tenant(s), if the tenancy does not commence and provided We have not already registered the deposit. If the deposit has been registered by Us, then it will be held by Us as stakeholder in Our ring-fenced client account subject to the terms of the tenancy agreement.
Deposit monies will always be returned to the lead tenant.
Interest from the Customers' tenants deposits and on any balance held on the rent client account from time to time will be retained by UPAD.
Our provision of any Services is subject to your payment of the Fees in accordance with these Terms and Conditions. We may terminate any Services provided to you at any time on not less than 7 days notice. We may terminate any Services provided to you immediately by notice in the event that any amount payable by you under these Terms and Conditions remains outstanding more than 10 days after the due date (except for room listings where these are terminated on the same day payment is due).
Please refer to the specific terms and conditions in relation to Our property management services.
Upad may at any time and without liability modify, suspend or discontinue this Website (or any part thereof), with or without notice, for any valid technical, operational or commercial reasons.
This Website is controlled by Upad from its premises in the UK. Upad makes no suggestion that this Website is suitable or accessible for use in other places, and access to it from territories where its substance is illegal is prohibited. Those who choose to access this Website from other places are responsible for observance with relevant local laws and do so on their own initiative. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms and Conditions, which will remain in full force and effect. No waiver of any term of these Terms and Conditions will be deemed a further or continuing waiver of such term or any other term.
These Terms and Conditions and your use of this Website will be governed by and construed in accordance with English law. You and Upad agree to submit to the exclusive jurisdiction of the English Courts.
If you have any questions or queries regarding any of the Services or products featured please send an email to [email protected]