Independent Customer Reviews

Here's what our landlords have to say about us on Trustpilot.co.uk. These are the reviews of real landlords who had a property to rent, some previously using a high street letting agents and others more familiar with online estate agents.

Vito cilenti
Published Sep 20, 2018

UPAD are THE online Letting Agent!!

UPAD are THE online Letting Agent!!
Professional,efficient and always there to do the most for their clients.
My personal account manager is at the end of a line whenever I need him with advice and help!!!

Cheers UPAD......Great Service!!!!

Kevin Shah
Published Sep 19, 2018

I have used Upad for all my tenant…

I have used Upad for all my tenant searches over the last few years.
As a private self managing landlord I find the service and usability of Upad very easy and straight forward.
Even though I live in a low supply high demand area for rental property I always find a good selection of tenant inquires and always manage to let my properties very quickly using Upad.

Sally Scott
Published Sep 18, 2018

Efficient and does what it says on the…

Efficient and does what it says on the tin.

Customer Diana Surrey
Published Sep 17, 2018

Thank you UPAD

Upad has let my property yet again and done a good job yet again

Mrs Durham
Published Sep 17, 2018

Always have a large response to my UPAD ads.

I have used UPAD for several years to advertise my HMO properties and have always had a large number of responses. I find the ability to pause and restart ads very useful, and their website is easy to use. I do not use any of their other services.

Jane Zhang
Published Sep 10, 2018

I would like to thank Mirela at the Upad customer services for her excellent support.

I am a landlord and generally enjoyed the service provided by upad in searching for tenant. In this Sep, I had a challenge where we do need to clear the referencing, sign on the contract and hand over the key within 7 days.

The referencing process has been slower than usual and my tenant has informed his employer in advance so we don't know what's gone wrong. I tried to call Upad to find out more than the standard email update from the 3rd party referencing company. I spoke to Mirela when I called the second time and got through to her again one day later.

Mirela did not just remember my case, she also provided timely and helpful advice regarding the referencing process and the possible solutions. She also made effort to find out some latest update from the referencing and assured me she will follow up on this case for me. She then indeed called me the following day to provide update.

With Mirela's help, we were able to move ahead with my prospective tenant with confidence and met the deadline.

I was very thankful would especially like to commend Mirela for her professionalism and great customer care skills!

Nancy Guo
Published Sep 5, 2018

I have really enjoyed working with Killian

I have really enjoyed to with Killian at UPAD, he has been really helpful and attention to details, he has really support me every step of the way in the getting the contract done , Thank you , i would highly recommend Upad

Ania Oprawska
Published Sep 3, 2018

A positive experience

Have had a positive experience of marketing my property using the online tools. This was my first attempt at marketing the property myself so wasn't sure what the outcome would be. Had a good response to the advert and have now found a tenant who should be moving in very soon! It was all relatively straight forward, so I will definitely consider doing this again when the need arises.

Philip
Published Aug 31, 2018

got someone quickly from quite a lot of…

got someone quickly from quite a lot of applicants

Jenny
Published Aug 31, 2018

Efficient and always successful

Efficient and always successful in obtaining a tenant