Independent Customer Reviews

Here's what our landlords have to say about us on Trustpilot.co.uk. These are the reviews of real landlords who had a property to rent, some previously using a high street letting agents and others more familiar with online estate agents.

Richard
Published Nov 24, 2017

I advertised my property on Upad and …

I advertised my property on Upad and within two hours I had 2 enquiries, and in just 2 or 3 weeks I've had 29 serious enquiries.
I highly recommend Upad. It has really worked incredibly well for me.
Richard
Fieldgate
Bath

Sara Arundale
Published Nov 23, 2017

Professional

Professional, quick, informative, supportive and a fair price.

Lindsay Smith
Published Nov 17, 2017

Efficient, transparent and reliable

Upad provided all the information required on their website. I found them efficient and reliable. Given the cost of the service they communicated very well the progress of financial checks on prospective tenants. They were timely in their responses. A lot of useful information on the website and giving information to them for the advert was straightforward.

Ben Bray
Published Nov 15, 2017

A very straightforward process allowed …

A very straightforward process allowed us to get photos, an EPC and floor-plan done quickly and efficiently. Keen interest generated through RightMove and Zoopla meant we found tenants after 4 viewings. My only criticisms would be that parts of the website made it difficult to publish the property once the relevant documents had been uploaded - and the discounts offered through the 'bundled' packages weren't always applied. However, both these issues were resolved easily by calling customer services. Overall - an excellent service.

Danny
Published Nov 10, 2017

Made the whole process from start to …

Made the whole process from start to finish easy to understand and were very prompt answering queries I had

LEIGH MCNEILLIE
Published Nov 9, 2017

Easy peasy!

Great easy to use company for landlords, the site walks you through the steps and this makes it quick and easy to get your property advertised. I like the flexibility to take whichever services you require. I also liked that I felt in control of the advert and the viewings.

sharanjit sura
Published Nov 2, 2017

excellent

excellent. Easy to advertise and great service. I found my tenants very quickly.

Customer
Published Oct 28, 2017

Simple and affordable.

Simple and affordable way to find tenants. So brilliant to have this as an option when renting out a property.

David Hickman
Published Oct 26, 2017

Try UPAD... you won't go back!

I have used other local letting agents before and it has been a mediocre experience as they are targeted to do so many viewings a day that the tenants only have 5 minutes view and they sign up poor tenants just to get their commission.
UPAD is on line rather than local agency BUT
1. You can advertise how you think best.
2. As the owner I can give tenants plenty of time to inspect and can answer their questions.
3. I can assess tenants and also they are happier to see who they will be renting from.
4. I actually achieve higher rentals than the agents and have the best tenants.
5. You can do as much or as little as you want but a full service is offered at a very competitive price together with regular emails having useful updates about government changes, taxation and on-line conferences etc.
From now on, it will always be UPAD.

Customer
Published Oct 26, 2017

Very convenient service

Very convenient service, and works well. We arranged several viewings within the first few hours of the advert going live. So much better than agents who charge a fortune and really don't do much! The only negative is that there is not a service for providing viewings, which would be really useful for landlords who live overseas, or out of the area where they have properties to let.