Independent Customer Reviews

Here's what our landlords have to say about us on Trustpilot.co.uk. These are the reviews of real landlords who had a property to rent, some previously using a high street letting agents and others more familiar with online estate agents.

Fraser Marshall
Published Feb 19, 2018

Very good value

Very good value, and fairly easy to set up your property advert. However to save money, you are doing a lot of the work yourself - you need to take photos, measure rooms etc, and do the write up. You need to be confident that you can 'sell' your property successfully. Alternatively, pay for Upad to do the whole lot - still much cheaper than high street agents!

Malcolm Clark
Published Feb 19, 2018

Inexpensive way to gain access to the…

Inexpensive way to gain access to the main property consolidators, such as Rightmove, Zoopla and Propertyfinder.

Lesley
Published Feb 17, 2018

Advertising through Upad helped us find…

Advertising through Upad helped us find a lodger within weeks. The quality of lodgers who applied was terrific, Upad put us on national estate platforms and was easy to use.

Loisjoy Thurstun
Published Feb 15, 2018

Great service for Landlords

Great service for Landlords. You meet & choose your tenants and Upad do the referencing & if all is fine you can take out insurance. I should think a lot of agents hate it!

Graham
Published Feb 15, 2018

First time used

First time used. Excellent response and letting agreed within 48 hours, subject to references.
Will definitely use again

Sheena Maguire
Published Feb 14, 2018

Superb service at exactly the right level

As a first time landlord I have appreciated the super efficient service and advice at the level which suits me best and not having to pay for services that I don't need .
My account manager was always on hand and I felt knew my situation and exactly where I was up to........an informed,friendly advisor. When the situation needed a fast turn around he suggested speedy tips which enabled a completion within the tenant's tight time frame.

A Jaramillo
Published Feb 9, 2018

I would highly recommend Upad to any new landlord.

This is the third consecutive year that I have used the professional services of Upad and quite frankly, I wouldn't consider using anyone else.
Since my first contact with them, they have made my experience as a new landlord, uncomplicated and as straightforward as possible. I really believe their transparent pricing and range of products and services are second to none.
I would highly recommend Upad to any new landlord.

N Henderson
Published Feb 6, 2018

My words and pix are saved online - lovely!

The effort I put into photos and descriptions is saved, so next time I need to find a tenant, all my previous hard work is ready to roll out again. I like that it's easy to update individual pictures (when you finally get a sunny day to photograph the outside, for example), to add a floor plan, to amend the description, or to change the deposit / rent level.

mark steven richardson
Published Feb 5, 2018

GOOD COMPANY

EASY TO DEAL WITH OVER THE PHONE . RECEIVED ALOT OF INTEREST FROM THE ADVERT . I LIKE MEETING THE TENANTS AND I CAN MAKE THE DECISION OF WHO GOES INTO MY PROPERTY . I HAVE USED HIGH STREET AGENTS BEFORE AND ALL THEY WANT TO DO IS GET THE FIRST PERSON WHO FITS THERE CRITERIA .

Katherine Simpson
Published Feb 1, 2018

Love upad!

I have one property which I rent out and have used upad for three years. I think they are fantastic and they have saved me a fortune in letting agent fees. I have found lovely tenants very easily and the process for referencing and contracts is all automated and so easy to use. The team at upad have been super helpful especially my account manager Kilian Skinnader. Cant recommend enough, awesome company to deal with!