Independent Customer Reviews

Here's what our landlords have to say about us on Trustpilot.co.uk. These are the reviews of real landlords who had a property to rent, some previously using a high street letting agents and others more familiar with online estate agents.

Customer
Published Apr 22, 2018

Overall a good experience just think…

Overall a good experience just think the website could be more intuitive. Struggled sometimes to work out how to go to the next process

Barry S
Published Apr 18, 2018

Third time and still a great service

This is the third time we have used UPad and again it has been a great experience
We live local and we like to show the prospective tenants round to help us with choosing suitable people
So for us we chose to also do our own plan and photography keeping costs down and Upad place the advert, do the referencing, contracts, take care of the deposit and setting up the payments etc they are very efficient with much of the dealing online
I liked the electronic signing of the contract and the portal that keeps all the interested Tennants is good too
Also like the low fees for the tenants (two of the tenants commented on this saying it was much less than other agents)
Another easy rental set up

Mrs Caroline Boom
Published Apr 17, 2018

Brilliant!

Brilliant! - Upad advisers are there every step of the way. They hold your hand and answer all your queries with patience & kindness. They also offer guidance & information which is most helpful.
There were many responses in a short time to my advert for a tenant.
All this & you save money!
Cannot praise them enough!

B Hewett
Published Apr 11, 2018

The letting service has worked well for…

The letting service has worked well for me and I have found a new tenant in less than two weeks.

Mr Cassar
Published Apr 6, 2018

Good value for money.

This was the first time I used Upad and I was very pleased with their prompt and efficient service. I got replies to my advert within an hour of placing it and found a tenant through Upad within days. Good value for money and I will use them again.

Kevin Walsh
Published Apr 5, 2018

Great service

Great service, very efficient in communicating tenant enquiries.

Customer
Published Apr 5, 2018

Great company very efficient

Great company very efficient, good customer service. Had a lot of enquirers through upad. Would definitely use again.

Private Property Management
Published Mar 29, 2018

Upad made the whole process of…letting the property easier

Upad made the whole process of advertising the property easy, with text updates on prospective tenants, referencing, deposits and rental agreements.
The help team were always on hand to answer queries and to give advice on the current market.

karen mcclellan
Published Mar 28, 2018

Very efficient and professional way to…

Very efficient and professional way to source tenants. Works every time as long as you or someone else can show them around.

Philip Gardner
Published Mar 27, 2018

New User

We have just started using U-Pad for landlords properties and they are extremely efficient, unfussy and we are getting good results. Of the 3 properties we have marketed on their basic plan we have received many enquiries and placed tenants in all of these properties within 2 weeks of going live.
Philip Gardner, PG Lettings