Independent Customer Reviews

Here's what our landlords have to say about us on Trustpilot.co.uk. These are the reviews of real landlords who had a property to rent, some previously using a high street letting agents and others more familiar with online estate agents.

Mary Antoun
Published Nov 20, 2018

Upad service

I found out about Upad by searching the internet. I used Upad to rent my property. I used other agents before but was very disappointed in their services. I have to say that Upad has been the best ever. I am very pleased with their services. All the people I talked to have been very professional and responded to my queries but my property manager Kilian is the best . Upad is the way forward for me for all my property needs. Well done Upad ( especially Kilian)for the excellent service you provide.

Sally
Published Nov 17, 2018

Very, very pleased and highly recommend

This is the second time I have used Upad. On both occasions I found them to be very professional, every step of the way. The thoroughness of the photographer, really impressed me. Staff at Upad are easily accessible, if not will call back and are very helpful, whatever the nature of the inquiry. Brad, who was assigned to assist me was excellent, everyone else without exception (Merela, Killian and others) were willing to help (with great patience, I might add) in his absence. The customer service was superlative. It was genuinely a first class service from beginning to end of the process on both occasions. I highly recommend them without any reservation.

Robert Watson
Published Nov 15, 2018

Excellent service and experience.

Excellent service and experience.

This was the second time I used Upad to find tenants. My account manager Kilian, was really helpful and responsive, and the service both for landlords and tenants is efficient and good value for money. Best way to find tenants in my opinion.

KEITH VARNEY
Published Nov 15, 2018

Highly recommended, excellent service!

I can't fault Upad's service. This was our first experience of using and online letting agent and is a massive improvement over our local agent. The whole process was stress free and the website was very easy to navigate and is full of useful advice. My account manager Brad is a pleasure to work with and exceptionally helpful, always clearly explained everything in a friendly, professional and efficient way and gave sound advice. Also big thanks to Killian who is also very helpful and friendly. I would have no hesitation in recommending Upad to any landlord. Thank you for all of your help.

Gayle Sheldon
Published Nov 12, 2018

Great company

Great company. First person who saw my flat took it. Staff were extremely helpful. I will definitely use them again

Lee R
Published Nov 7, 2018

Take Control

Good value, fast and easy to stay in control of your lettings

Ms Bell
Published Oct 30, 2018

The UPAD advisor was really helpful

We let one property and we have used UPAD 3 times now to find new tenants. The service has always been really good and this time we had excellent support from our advisor. We use UPAD because we have the flexibility to arrange viewings ourselves, but need support with the administration, contract referencing etc. They provide an efficient service and very helpful advice. We will definitely use UPAD again next time.

Phil
Published Oct 22, 2018

A great job - well done !

The process of setting up your account, having professional photographs taken, having the advert placed on Zoopla and Rightmove was extremely stress free. In the first 48 hours of going live we had 6 responses and 5 viewings lined up for the weekendl. 2 couples loves it and we let it to the couple that said yes first. Our account manager Brad was of fantastic help. As for uPad - great job well done. Thank you.

Customer
Published Oct 21, 2018
Alan Scott
Published Oct 17, 2018

First rate company easy to use they…

First rate company easy to use they keep you informed and up to date even after your property is let.