Independent Customer Reviews

Here's what our landlords have to say about us on Trustpilot.co.uk. These are the reviews of real landlords who had a property to rent, some previously using a high street letting agents and others more familiar with online estate agents.

Timothy
Published Jul 26, 2017

Upad's service amazes me because...

Upad's service amazes me because it maintains the friendly and personalised service of dealing with a real human being while at the same time having all the efficiency, ease of access and reliability of a computerised system. For the price you pay it is exemplary and has delivered great results every time.

tommo
Published Jul 25, 2017

This is the way forward

Before using Upad (recommended by another landlord) i placed my advert in the local weekly paper as usual for 3 weeks with very poor response and no viewing. Sceptical at first to try Upad but very, very pleased and impressed by the professionalism, support and guidance to help structure the advert. On completing the advert it was checked and live within an hour or so with my first enquiries the same afternoon. My preferred tenants completed referencing via Upad and tenancy agreement signed within the week. Upad, kept me informed at every step of the process from forwarding enquires to daily update on the referencing progress. In all the quality of enquiries were from those planning 6 - 8 weeks ahead moving from outside the area so in future i will start advertising a bit sooner. In all I had half a dozen quality enquiries and the ad only ran for 6 days before i found my tenant. I am converted, no more local papers for me.

John
Published Jul 22, 2017

Easy to use

Easy to use, promotes your property across all major platforms including Rightmove, PrimeLocation & Gumtree, maximising your exposure to the maximum tenant base which inturn gives you choices! 22 this time!

Trevor
Published Jul 22, 2017

Upad never fail to deliver

Upad never fail to deliver. Great service and good value.

Why would you go anywhere else!

Melanie Routledge
Published Jul 21, 2017

Great service every time!

I've used Upad several times, and they have always delivered. I normally start getting enquiries within the hour!! All of my new tenants so far have been of a great quality with no problems or late payments. Dishal is my Account Manager and is always on hand to help with any questions I have! I will continue to use Upad every time now instead of an Estate Agent as I have in the past. Cheaper, and I get to meet prospective tenants! It's a win win situation!

Anne
Published Jul 21, 2017

I find UPAD very easy to use

I find UPAD very easy to use. Once you have set up a property it remains on your dashboard so it's easy to make simple changes when you next need to advertise. You are in control of starting and stopping adverts which is very useful, if you have any issues the help-desk are always keen to support you.

Siobhan
Published Jul 20, 2017

Loved this

Loved this. Used it to advertise 4 flats for rent. Great service. Great price. Got great tenants, when interest slowed down they were super quick to resolve it and the flats were taken in less than a week. Would definitely use again.

Customer
Published Jul 18, 2017

Easy to use, no probs.

Got my advertisements onto Rightmove etc, no problem. Found tenants and used the referencing service. Good service.

TCM
Published Jul 17, 2017

Upad were a revelation

Upad were a revelation. Not only did we save thousands of pounds but we got top notch service as well. Our acct manager, Chirag, was helpful, proactive and very responsive, and a pleasure to work with.

S Murray
Published Jul 17, 2017

UPAD vs High street Estate Agencies

I find UPAD easy to deal with, placing adverts online is efficient and very quick, not like the high street estate agents who use every excuse to explain why it takes between 7-10 days to get the advert posted in the first place, and then sometimes with errors!!!.
Fees are reasonable and the other services (if I needed them) are available.
Help and advice easy to obtain should I need it.

Also, seeing the tenants face to face avoids problems with unscrupulous estate agents attempting to place unsuitable people merely to get their fee asap.