Preparing for a viewing falls into two equally important elements; getting the property prepared and getting yourself prepared. Our favourite tips cover both of these in equal measure.
1. Make sure I have all benefits to renting the property at the forefront of my mind. (Collette Hutter)Give as much information as possible to prospective tenants about the property and ensure I'm honest and genuine when asked questions.
2. Call the leaving tenants and find out what's going on with them (Yael Biran)I make sure they know I am coming, I make sure I ask them to make the place nice, I make sure I know if they are in or out. Happy tenants are the best selling point for finding new tenants. If the viewing people see the leaving ones like the place and they can hear from them about what kind of land lady I am then they are much more likely to want to rent it.
3. Make sure it offers aspirational living (Zoe Smith)Don't require them to use their imagination. Unlike buyers, renters aren't looking for the opportunity to add value.
4. Arrive early, open the windows (summer), switch on the lights, turn the heating on (winter), spray air freshener, check the garden's OK (Ed Bembridge)
5. Ensure the property is in the condition you will want the tenant to keep it in (Gillian Kirkman)
6. Ensure potential tenants know how to find you (Nick Alferi)Consider emailing a map. When arranging viewings turn up early to turn on lights and heating and generally make the place look as nice as possible. Research your property in advance so you can advise prospective tenants on council tax costs, referencing and inventory charges etc.
7. My main aim is to find out as much about the prospective tenant as possible and check that they are honest (Lucy Bailey)I find Googling the tenant will often reveal where they work, etc and if this checks out with what the tenants say about themselves that can be very helpful, if not it sets the alarm bell ringing! So prepare for a tenant viewing by finding out about the tenant beforehand, use the viewing to talk to them and then use your instincts.
8. Always call or send a text to the person coming to view the property asking them to confirm they will be attending the viewing (Marc Heller)At the same time I will supply them with the full property address. This saves the landlord time and money on petrol going to the property and waiting around for a prospective tenant who for one reason or another will not be coming for the viewing.
9. Get there early, ideally in smart casual and not covered in paint (can be tricky!) (Helen Dinsdale)Then tidy up if need be (occupied shared houses) and/or open windows, pull curtains, put lights on etc (empty houses). Try to greet tenants by name and be generally friendly, answer all their questions politely, and thank them for their interest in my house.
10. I deliberately take a large rug with a big oil stain on it which is clearly visible (Pardeep Gupta)If prospective tenants notice the stain and point it then you can be sure that the flat will be kept in good condition. If they aren't bothered the likelihood is that the property will be trashed.
What tenants expect their rental property to have when moving in
Upad Tenant Survey July 2017
This tip is usually applied to business meetings but it's even more true when you apply it to a tenant viewing. Understanding what you want to know at the end of the viewing and planning your approach to achieve that will go a long way to ensuring the viewing is a success.